Shipping & Returns
Shipping costs and taxes will be added to the final invoice. Please call if you would like an estimate for shipping.
Returns and Exchanges:
Items being returned MUST be returned in the original condition and packaging. The packages must be marked with an RMA number provided by Cases Plus. Returns must be sent back with freight prepaid. If not, the shipment will be refused. At the time of receipt, Cases Plus will inspect the return and if all the conditions above are met, a refund less freight will be issued. Cases Plus has the final decision whether items returned are eligible for a full refund.
Stock items: If you’re not satisfied with your purchase, we will gladly exchange or give a refund for the amount, less freight, if returned within 30 days of original purchase. If the product is missing anything (i.e. a foam interior) it will be deducted from the refund amount. After 30 days, any returns will be at the sole discretion of Cases Plus. The products that fit in this category follow:
Pelican, Pelican Storm, SKB, Gemstar and UK cases that are empty, have pluck foam or dividers that were sold out of stock which are in the original condition and packaging.
Return requests, other than Warranty claims, will be assessed and approved on a case by case basis due to differing manufacturer's return policies; Cases Plus and the Manufacturer reserve the right not to accept any product for return.