Terms & Conditions

Methods of Payment:  
Visa, Master Card, American Express or Net 30 terms on approved credit. Personal checks are accepted but, must be cleared by our bank before product is released. We do not offer COD as a form of payment.

Terms of Sale:
Sales resulting from a quotation will be subject to the T&C’s stated herein. CPI terms supersede any terms and conditions contained in customer’s PO.
Customer’s PO is not subject to cancellation, change, reduction or deferment unless consent is given in by Cases Plus in writing and upon terms that indemnify Cases Plus against loss.
If customer fails to make payments in accordance to our terms, we may defer further shipments until payments are made. It is at sole discretion of Cases Plus whether the balance of the order will be shipped or prepayment required for future shipments.
Quotes are valid for 30 days. If our material costs are increased by our suppliers at any time, Cases Plus shall have the option to pass on the increased cost to the customer. The increased price can be applied to existing purchase orders, including blanket orders. The customer is responsible for the increased price from the date of notice.

Backorders: We carry significant inventory at our facility. However, there are times where our inventory of a specific part may be depleted. If this is the case, we will notify you of any shortages.

Return and Exchanges:
Items being returned MUST be returned in the original condition and packaging. The packages must be marked with an RMA number provided by Cases Plus. Returns must be sent back with freight prepaid. If not, the shipment will be refused. At the time of receipt, Cases Plus will inspect the return and if all the conditions above are met, a refund less freight will be issued. Cases Plus has the final decision whether items returned are eligible for a full refund.
Stock items:  If you’re not satisfied with your purchase, we will gladly exchange or give a refund for the amount, less freight, if returned within 30 days of original purchase. If the product is missing anything (i.e. a foam interior) it will be deducted from the refund amount. After 30 days, any returns will be at the sole discretion of Cases Plus. The products that fit in this category  are:
Pelican, Pelican Storm, SKB, Gemstar and UK cases that are empty, have pluck foam or dividers that were sold out of stock which are in the original condition and packaging.

Built-to-Order/Custom Cases/Custom Foam Items:
Cases Plus goes to great length to ensure custom parts are correct. For custom applications, a drawing will be provided for approval. We like to get it right the first time but, realize this isn’t always the case. If there are any issues or discrepancies, please advise us before drawing approval. We will then revise the drawing until you are satisfied. Once approved and an order is received, the drawing can no longer be revised or changed. Please review the drawings carefully as the product is no longer cancelable or returnable.
Any product sold that is not a Stock item, is non-returnable and non-cancelable once ordered. We will not be able to accept cancellations or returns of these products. If it is a stock case with custom interior, it is now considered custom and subject to the non-returnable/cancellation policy. Following are products in this category:
All rotationally molded cases and rack/shock mount cases (Pelican, SKB)
Parker Cases (non-returnable)
Flambeau (special order)
High volume orders (special order)
Any of our manufacturers where the stock part number has been altered
 Special order products: 
Products in this category can be returned but, a restocking fee of 30% will apply. If the product being returned is subject to a restocking fee, Customer Service will advise this at the time an RMA is issued.

Warranty/Defective Products: 
If you feel you have a warranty claim, need a repair or have defective parts, please contact Cases Plus at 800-982-1880 and a CSR will be happy to assist.

Delivery dates and lead times are estimated based on standard lead times. When dates are provided, they are estimated not guaranteed. Cases Plus does not assume any risk or liability for delayed shipments due to acts of God, war, strikes, fires, government orders, freight company delays or other causes that are beyond our control.
Shipping charges are not quoted at the time of order due to pricing from various carriers. It is our goal to provide the least expensive shipping method at the time of shipment. Therefore, we source several carriers and use the most cost effective method at the time of shipment. If you need to know the shipping costs before shipment or prefer to ship collect or 3rd party, please advise at the time of order. Otherwise, all shipments will be prepay and add. Once the order has been processed, the shipping method cannot be changed.
Quality Assurance:
Pricing is quoted based on our standard quality assurance program. Any requirements in excess of our standard will be at the customer’s expense.

Limitation of Liability:
Except where prohibited by law, in no event will Cases Plus be liable to you for any direct, indirect, special, consequential, exemplary, incidental or punitive damages, including but not limited to, lost profits , loss of use, loss of data, or other intangible losses regardless of whether a claim for such damages is based on acts of God, warranty, contract, negligence, product delays, missed deliveries, non-delivery, failure to provide information, errors, omissions, misstatements with any and all information of our products or services provided under this agreement.,  Even if Cases Plus has been advised of the possibility of such damages.

Export Control:
Cases Plus, Inc. controls and operates this website in the United States of America and makes no representation that these materials are appropriate or available for use in other locations. If you use this website from other locations, you are responsible for compliance with applicable local laws including but not limited to the export and import regulations of other countries. Unless otherwise explicitly stated, all marketing or promotional materials found on this website are solely directed to individuals, companies or other entities located in the United States of America. You acknowledge and agree that materials are subject to the U.S. Export Administration Laws and Regulations. Diversion of such materials contrary to U.S. law is prohibited. You agree that none of the materials, nor any direct product therefrom, is being or will be acquired for, shipped, transferred, or re-exported, directly or indirectly, to proscribed or embargoed countries or their nationals, nor be used for nuclear activities, chemical biological weapons, or missile projects unless authorized by the U.S. Government. Proscribed countries are set forth in the U.S. Export Administration Regulations. Countries subject to U.S. embargo are: Cuba, Iran, Iraq, North Korea, Syria, and the Sudan. This list is subject to change without further notice from Cases Plus, and you must comply with the list as it exists in fact. You certify that you are not on the U.S. Department of Commerce’s Denied Persons List or affiliated lists or on the U.S. Department of Treasury’s Specially Designated Nationals List. You agree to comply strictly with all U.S. export laws and assume sole responsibility for obtaining licenses to export or re-export as may be required.

Warranty Disclaimers:
This site and its contents are delivered as-is. Cases Plus disclaims all warranties, express or implied, including any warranties of accuracy, noninfringement, merchantability and fitness for a particular purpose. Warranties relating to products offered, sold and distributed by Cases Plus are subject to individual product warranty terms and conditions, if any, provided in connection with the applicable products.

Cases Plus, Inc. reserves the right to unilaterally modify, amend, change, including, but not limited to, prices, services, features of service, and our Terms and Conditions at any time. Any such revision or change will be binding and effective after posting of the revised Terms and Conditions on Cases Plus, Inc.’s website, or upon notification to you in writing. By continuing to purchase Cases Plus products and services after any revision to this agreement you agree to abide by and be bound by any such revisions

Applicable Laws:
All matters relating to your access to, and use of, the Site shall be governed by U.S. federal law or the laws of the State of California.   

Termination of Use:
You agree that Cases Plus, Inc. may, in its sole discretion, at any time terminate your access to the site and any account(s) you may have in connection with the site. Access to the site may be monitored by Cases Plus, Inc.